1.0 CORE BELIEFS REGARDING USER PRIVACY AND DATA PROTECTION
User privacy and data protection are human rights.
We have a duty of care to the people within our data.
Data is a liability, it should only be collected and processed when absolutely
We loathe spam as much as you do!
We will never sell, rent or otherwise distribute or make public your personal
2.0 RELEVANT LEGISLATION
We comply with the following national and international legislation with regards to
data protection and user privacy:
UK Data Protection Act 1988 (DPA)
EU Data Protection Directive 1995 (DPD)
EU General Data Protection Regulation 2018 (GDPR)
3.0 PERSONAL INFORMATION I COLLECT AND WHY I COLLECT IT
3.1 Order Processing; When you place an order via this web site, I receive only the
required information in order to process your order (your name, address and email). I
do not receive any card or bank details.
4.0 HOW I USE THE INFORMATION
The information you provide is used to fulfil your order on a ‘contract’ basis and is
only used for the purpose of communicating with you regarding your purchase and
for delivery of your items. Your personal information will not be added to my mailing
list and you will not be contacted for marketing or advertising purposes unless you
request me to do so.
5.0 SHARING WITH THIRD PARTIES
We will NEVER sell or rent your personal data. To process your order and to fulfill
your contract with us, your information is shared with third parties for the purpose of
delivery (Royal Mail and courier services). We use a third party to process personal
data on our behalf if you have chosen to subscribe to our newsletter.
It may be shared for compliance with legal, regulatory and law enforcement requests
as appropriate and necessary. I will endeavour to notify you of any such requests. I
am not responsible for how these third parties process your data, please visit their
websites to read their privacy policies.
6.0 HOW I SECURE, STORE AND RETAIN DATA
We use REAL Coaching and Development to trade and complete your purchase.
Your data is secured, stored and retained by Cute As Duck to complete your
purchase. We do not hold hard copies of your data and any data collected is held
only as long as is necessary to carry out your order and to maintain adequate and
accurate business and financial records (7 years).
7.0 HOW YOU CAN ACCESS, UPDATE OR DELETE INFORMATION HELD
You have the right to access, update or ask us to delete your personal information.
Please email our Data Controller found in section 9.0 below. We are obliged by law
to provide this service within 30 calendar days of your request free of charge.
However, we have the right to refuse or charge for requests that are manifestly
unfounded or excessive and repetitive.
8.0 DATA BREACHES
We will report any unlawful data breach to any and all relevant persons and
authorities within 72 hours of the breach, if it is apparent that personal data stored in
an identifiable manner has been stolen. If you feel your data has been compromised
you have a right to contact the Information Commissioners Office (ICO).
9.0 DATA CONTROLLER
Our data controller is REAL Coaching and Development
Whose registered and operating office is:
8 Old Furnace Close High Street Lydney Gloucestershire GL15 5FB
Email: to be added in when we have it
developments. We will not explicitly inform our users of these changes. Instead, we
recommend that you check this page occasionally for any policy changes. Specific
policy changes and updates will be mentioned in the change log below:
You will only be added to our mailing list if you ‘consent’ to receive news and
marketing emails from us. If you choose to join our email newsletter, the email
address that you submit to us will be forwarded to MailChimp who provide us with
email marketing services. We consider MailChimp to be a third party data processor
(see section 5.0). The email address that you submit for purposes of newsletter sign
up, will not be stored as hard copy or in any of our internal computer systems and
will never be shared. Your email address will remain within MailChimp’s database for
as long as we continue to use MailChimp’s services for email marketing or until you
specifically request removal from the list. You can do this by easily unsubscribing
using the unsubscribe links contained in any email newsletters that we send you or
by requesting removal via email. When requesting removal via email, please send
your email to us using the email account that is subscribed to the mailing list. We will
also periodically check with you that you still want to hear form us. If you are under
16 years of age you MUST obtain parental consent before joining our email
newsletter. While your email address remains within MailChimp database, you will
receive periodic (approximately monthly) newsletter style emails from us.
If you attend a workshop with REAL you may be recorded on CCTV if the location
has this in operation. If you purchase from me using cash and collect your item on
the day, no personal information will be collected or stored. For made-to-order items
that can’t be collected on the day, I will need to ask you for your name and address
in order to deliver your order. If I’m unable to hand deliver your item, I would need to
pass your name and address to a third party (eg Royal Mail or Courier) in order for
them to deliver your parcel.
PERSONAL INFORMATION THIS WEBSITE COLLECTS AND WHY WE COLLECT
This website collects and uses personal information for the following reasons:
11.0 ACCOUNT REGISTRATION
If you create an account on our website, we may need to collect personal information
such as name, address, phone number and email. You may review, change, or
remove this information through your account settings. You need to provide this
information to enable us to provide you with the Services, for example if you
purchase though our website we would need a physical postal address in order for
us to deliver your parcel. Other website visitors may see ratings and reviews for
items you purchased or sold and be able to view your profile name.
Site Visitation Tracking
Like most websites, this site uses Google Analytics (GA) to track user interaction.
We use this data to determine the number of people using our site, to better
understand how they find and use our web pages and to see their journey through
the website. Although Google Analytics records data such as your geographical
location, device, internet browser and operating system, none of this information
personally identifies you to us. Google Analytics also records your computer’s IP
address which could be used to personally identify you but Google do not grant us
access to this. We consider Google to be a third party data processor (see section
Google Analytics developer guides. Disabling cookies on your internet browser will
stop Google Analytics from tracking any part of your visit to pages within this
12.0 WEBSITE SECURITY
This website may collect information (already held in the public domain) attributed to
the IP address of the computer or device that is being used to access it. The
information is supplied to us from insert link to website of your security software. The
system does not use your IP address to identify you, the individual, in any way. No
cookies are used.
Please note that these cookies do not contain or pass any personal, confidential or
financial information or any other information that could be used to identify individual
visitors or customers purchasing from our website. Please note that you are free to
technical reasons this may prevent you from purchasing from our website. This is
because anonymous cookies are commonly used to keep track of the contents of
customers shopping baskets during the checkout process. This facility ensures that
the items added to (or removed from) your basket are accurately stated when you go
14.0 BLOG COMMENTS
Should you choose to add a comment to any posts that we have published on our
blog, the name and email address you enter with your comment will be saved to this
website’s database, along with your computer’s IP address and the time and date
that you submitted the comment. This information is only used to identify you as a
contributor to the comment section of the respective blog post and is not passed on
to any of the third party data processors. Only your name will be shown on the public
facing website, although if the supplied email address is linked to a Gravatar
account, your Gravatar photo will also be displayed. Your comment and it’s
associated personal data will remain on this site until we see fit to either 1.) remove
the comment or 2.) remove the blog post. Should you wish to have the comment and
it’s associated personal data deleted, please email us on insert your email address
here using the email address that you commented with. If you are under 16 years of
age you MUST obtain parental consent before posting a comment on our blog.
NOTE: You should avoid entering personally identifiable information to the actual
comment field of any blog post comments that you submit on this website.
Contact forms and email links
Should you choose to contact us using the contact form on our Contact Us page or
an email, none of the data that you supply will be passed to / be processed by any of
the third party data processors defined in section 5.0. We would suggest you always
consider email as an insecure medium and not include personal, confidential or
otherwise sensitive information within an email. Your data will only be held for as
long as necessary in order to communicate with you and respond to your request.